Our Exchange Policy
At Baby Moo, we are pleased to offer a one-time exchange for your purchased product for a different size only. If we are unable to exchange the item because of the product or size being out of stock, you will receive store credit. For booking your exchange, please whatsapp us a picture of the product and invoice on +91 70212 66990.
Our Return Policy
At Baby Moo, we offer a money-back guarantee in the form of store credit if you are not satisfied with your shopping. For booking your return, please whatsapp us a picture of the product and invoice on +91 70212 66990.
Our Cancellation Policy
Cancellations are only accepted within 24hrs of placing your order if it has not been dispatched already, after which the order cannot be cancelled.
In either of the above cases to-and-fro shipping cost is to be borne by the customer.
The whole process will take 8-10 working days (does not include Saturday, Sunday and Holidays).
Exchanges/store credit will be processed only after the product passes the quality check.
- We accept returns/exchanges for items within 7 days from the delivery date.
- The items must be in original condition, unwashed, unaltered and unworn and in the same packaging along with the product tags and proof of purchase from babymoo.in.
- No used products will be exchanged. If a product is received in broken packaging or with a damaged piece, then the exchange is not guaranteed.
- You may only exchange the product for a Different Size. In case, you want a different product, kindly choose the Return Method as "Credit" instead. We will provide you with Store Credit which can be used for any future purchases at www.babymoo.in within 6 months.
- Certain baby products cannot be exchange due to hygiene reasons.
- Items on Sale are not returnable or exchangeable.
- Free Gifts must be returned along with the product.
- Internationally shipped items are not returnable or exchangeable.
There will be no cash refund for COD orders and there will be no refund of shipping charges or COD Fees.
Personalised products cannot be dispatched on COD and cannot be exchanged or returned. If there are any special requests for personalisation these need to be mentioned at the time of order placement.
Disclaimer: Product colour may vary slightly from the picture.