Due to COVID-19 regulations and policies, we have a strict no return and no exchanges policy for all our products.
If there is any special case where you believe that you have received a damaged product or received the wrong item, please email us at firstname.lastname@example.org along with the picture of the product and your order number within 7 days of delivery and we will try our best to answer your query within 5 working days (does not include Saturday, Sunday and Holidays).
Certain products like Activity Gym, Baby Carrier, Baby Lounger, Ball Pit, Bath Glove, Bath Sponge, Bath Tub, Bather, Bathrobe, Bibs, Blanket, Bolster Set, Burp Cloth, Caps, Chair, Container, Cot Bumper, Cotton Buds, Cradle, Crib Set, Diaper, Diaper Bag, Diaper Liner, Diaper Panty, Feeding Bottle, Feeding Pillow, Finger Puppets, Flask, Gift Box, Gift Card, Gift Hamper, Gift Set, Grooming Kit, Hair Clips, Hairbands, Innerwear, Insulated Flask, Kneepad, Langot, Massage Mat, Mattress Set, Mosquito Net, Multifunctional Dining Chair, Napkins, Nail Clipper Set, Nursing Cover, Pacifier Holder, Personalised Products, Pillows of any kind, Play Pen, Playhouse, Potty Chair, Powder Puff, Pram, Pregnancy Pillow, Rai Pillow, Rocker, Rubber Bands, Safety Helmet, Sleeping Bag, Soap Box, Socks, Sofa, Soft Toy, Swaddle, Teethers of any kind (Toys, Bib, Mitten) Tent House, Towel, Tutu Skirt And Accessory Set, Walker, Wash Cloth, Washable Mats, Water Bottle, Water-resistant Bed Protector, Wrapper are non-returnable.
In any case where we do approve an exchange, all products must be returned in their original packaging and with the tag still attached (wherever applicable) and couriered to our office in Bhiwandi, Maharashtra with the order number mentioned on the box. Only upon receiving the original item will the exchange be initiated. If we are unable to exchange the item because of the product or size being out of stock, you will receive store credit which can be used for any future purchases at www.babymoo.in.
No used products will be exchanged. If a product is received in broken packaging or with a damaged piece, then the exchange is not guaranteed.
Cancellations are only accepted within 24hrs of placing your order, after which the order cannot be cancelled.
There will be no cash refund for COD orders and there will be no refund of shipping charges or COD Fees.
Personalised products cannot be dispatched on COD and cannot be exchanged or returned.
Disclaimer: Product colour may vary slightly from the picture.